Date: Wed, 13 Jun 2001 11:11:15 -0400
From: wes.td@customersvc.com (WES TD Customer Service)
Subject: Re: Missed or Damaged Issues, [T20010612028J]
To: mjbarkl@inreach.com

Dear M J:

Thank you for contacting TIME Customer Service.

Your subscription was extended instead of replaced due to the system will
not allow replacements until after the cover date. And that is why your
subscription was extended instead. If you would still like to request that
issue, you would need to wait until after the cover date.

We appreciate this opportunity to be of service.

At 10:42 AM 6/13/2001 -0400, you wrote:
>Sender          : mjbarkl@inreach.com
>Tracking Number : T20010612028JZ3231669
>Pool            : WES Other
>Sent to         : wes.td@customersvc.com
>Date            : 6/12/2001 7:30 PM
>---
>
>On Tue Jun 12 19:29:48 EDT 2001 M J BARKLEY wrote:
>
>Account Number          :  595336BRKSE161M9
>Magazine Code           :  TD
>Name                    :  M J BARKLEY
>Address                 :  161 N SHERIDAN AVE APT 1 MANTECA CA
>Company/Apt             :
>Zip                     :  95336
>Date                    :  Tue Jun 12 19:29:48 EDT 2001
>Email                   :  mjbarkl@inreach.com
>
>Subject                 :  Missed or Damaged Issues
>
>Comments                :  I don't want my subscription extended, I would
>like another
>copy of the June 18, 2001 issue.  The one I received today seemed to have
>gone through the cutter twice, once square, once at an an angle, so it has
>a very strange 5-sided shape and is missing a lot of text.
>Thanks.

Sincerely,
Time Customer Service

http://www.time.com/subscriberservices
800.843.8463

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